Shipping and collection of your orders
These legal conditions will remain in force as long as the operating conditions of the company are totally normal. Except for certain exceptions, such as Christmas periods, in which the company must modify the shipping terms. Any change will be notified to the user through the official channels, as well as, the user is recommended to consult the corresponding section enabled for such occasions.
Krom currently works together with SEUR, a leading national and international package and message delivery company. It is hereby established that the deadline for processing orders on the same day will be 4:00 p.m. Except for the month of August in which the time for placing orders will be established before 1:00 p.m. During said month, it is possible that a series of peculiarities may be incurred due to staff vacations, wholesalers, and transport companies:
– The logistics operator may take longer than it should to send the tracking code so that the user can track their order.
Delivery times are set by the transport company and only working days (Monday to Friday) will be taken into account. SEUR guarantees delivery times except in the event of circumstances unrelated to the development of its service ( Example: adverse weather circumstances that prevent or hinder road transport, such as floods, events of political significance, such as general strikes, etc. ).
The reception of the order must be rejected by the user if it is observed that the package has been tampered with, opened or is in poor condition (includes tears or blows). The carrier will record on the delivery note the reason why the order is not accepted. From then on, the customer has 24 hours to notify Krom of what happened.
If the client accepts any package in such conditions, they will lose all claim rights, since the company is not responsible for possible damages suffered by the orders or for the material we send you being tampered with or damaged during shipment.
Important: if the logistics operator has not been able to deliver the order, either because the address provided is wrong or they forgot to add some information and the transport company cannot find the location, or repeated absences at the agreed place to delivery, in case you want to cancel the order, the amount of the order will be paid, discounting in any case the postage and logistics expenses that have been generated in the delivery attempts of the order in question. It is essential that the user verify that all the information, such as address or delivery point, have all the necessary data so that the transport company can deliver the order without incident. If on the expected days of delivery the customer has a missed call or receives a call from an unknown phone number, the call back is requested, since it is surely the transport company that is trying to agree on a delivery date. delivery and time Below is a summary table where you can consult the usual shipping rates and times for bulk orders. Shipping costs will therefore be applied per unit and depending on the different territories in which it operates.
Spain (Peninsula and Balearic Islands) and Portugal
WE DO NOT SHIP: Ceuta, Melilla, the Canary Islands, the Portuguese Islands and destinations that do not appear in the table.
The Seur transport company offers you the possibility of changing the delivery date of your order to adapt it to the day that best suits you. To do this, you must enter your personal data on their platform and make the modification once you have seen the initial delivery date. On the other hand, you can also receive a notification via email in which they will indicate a time interval of 2 hours in which you will receive your purchase. You can learn more about the system by watching this video: https://youtu.be/0qiLsRVt8MY